1. Introduction

At Natural Anxiety Relief ("us", "we", "our", or the "Company"), we value your privacy and the importance of safeguarding your data. This Privacy Policy (the "Policy") describes our privacy practices for the activities set out below. As per your rights, we inform you how we collect, store, access, and otherwise process information relating to individuals. In this Policy, personal data ("Personal Data") refers to any information that, on its own or in combination with other available information, can identify an individual.

The office locations of Natural Anxiety Relief can be found at: https://www.natural-anxiety-relief.com/

We are committed to protecting your privacy in accordance with the highest level of privacy regulation. As such, we follow the obligations under the following regulations:

• The EU's General Data Protection Regulation (GDPR)

2. Scope

This Policy applies to the Natural Anxiety Relief websites, domains, applications, services, and products.

This Policy does not apply to third-party applications, websites, products, services, or platforms that may be accessed through links we provide. These sites are owned and operated independently and have their own privacy and data collection practices. Any Personal Data you provide to these websites will be governed by the third party’s own privacy policy. We are not responsible for the content or privacy practices of such sites.

3. Processing Activities

This Policy applies when you interact with us by doing any of the following:

• Making use of our application and services as an authorized user.

• Visiting any of our websites that link to this Privacy Statement.

• Receiving any communication from us, including newsletters, emails, calls, or texts.

4. Personal Data We Collect

What Personal Data We Collect

When you make a purchase, or attempt to make a purchase, we collect the following types of Personal Data:

• Account Information: Name, email address, and password.

• Payment Information: Billing address, phone number, credit card, debit card, or other payment method.

• Demographic Data: Age, gender.

• Emergency Contact Details.

• GP Details.

When you use our products and/or features, we collect:

• Account Information.

• Payment Information.

• Demographic Data.

• Sensitive Personal Data, including:

  • Name, phone number, date of birth, email address, postal address, emergency contact details, GP details.

  • Emails and attachments, SMS/WhatsApp messages we have exchanged.

  • Forms completed at the start of our work together.

  • Brief notes for each EFT session.

  • Audio/video files of online sessions (if consent is given).

How We Collect Your Personal Data

We collect Personal Data from:

• Directly from you: When you fill out forms, send emails, use our services, or communicate via phone, email, or social media.

• Automated technologies: When you interact with our website, we collect device data, usage patterns, and contact data through cookies and analytics tools.

• Third parties: Including payment processors, analytics providers, and social media platforms when you log in or make payments.

5. Purpose of Processing Personal Data

We collect and use your Personal Data for:

• Providing our services, including one-to-one Natural Anxiety Relief sessions.

• Maintaining records of your sessions for professional standards and supervision.

• Safeguarding where there is a serious risk to you or others.

• Complying with legal and financial regulations (insurance requirements, HMRC regulations, etc.).

• Communicating with you about updates, advice, or newsletters (with consent, and you can opt out anytime).

6. Data Sharing & Disclosure

We only share Personal Data:

• When required by law (e.g., regulatory bodies, fraud prevention, law enforcement).

• With trusted third-party service providers for business operations (e.g., payment processors, cloud storage providers).

• Google Analytics to understand site usage (you can opt out: Google Analytics Opt-Out).

7. Retention & Deletion

We retain Personal Data only as long as necessary. Once no longer needed, we securely delete or anonymize it.

8. Security Measures

We implement strict security protocols to protect your data, including:

• Encrypted emails and communications.

• Password-protected electronic records.

• Locked filing cabinets for physical records.

• Secure, encrypted video/audio files with no surnames in file names.

9. Your Rights

You have rights under GDPR and data protection laws, including:

• Right to Access: Request a copy of your data.

• Right to Rectification: Request corrections to inaccurate data.

• Right to Erasure: Request data deletion (where applicable by law).

• Right to Restriction of Processing: Limit data processing in certain circumstances.

• Right to Data Portability: Request a structured electronic copy of your data.

• Right to Object: Object to processing based on legitimate interest.

• Right to Withdraw Consent: Opt out of marketing communications at any time.

10. Changes to This Policy

We may update this Policy occasionally. We will notify you of significant changes where required.

11. Complaints

If you have a complaint about this Policy or any element of your personal information that we hold, please contact us.

12. Contact Us

For questions, data requests, or complaints, you can contact James Robinson (Data Controller at Natural Anxiety Relief):

• Email: james@anxiety-relief-program.com

• Phone: 07507 892948